{“@context”:”https://schema.org”,”@graph”:[{“@type”:”FAQPage”,”@id”:”https://proleantech.com/about-us/#faq”,”mainEntity”:[{“@type”:”Question”,”name”:”What do you need from me to get a quote?”,”acceptedAnswer”:{“@type”:”Answer”,”text”:”2D or 3D files (STEP, IGES, DWG, PDF), the quantity, the material, and any surface finish or inspection requirement. If you are missing something, send what you have — we will ask for the rest in the same reply rather than sitting on the enquiry.”}},{“@type”:”Question”,”name”:”Where exactly are you located?”,”acceptedAnswer”:{“@type”:”Answer”,”text”:”Both factories are in Bao’an District, Shenzhen, China — Room 101, Building B, No. 15 Lingxia Road, 518103. Commercial and document work runs through our Hong Kong, China office at Unit 2, 22/F, Richmond Commercial Building, 109 Argyle Street, Mongkok, Kowloon.”}},{“@type”:”Question”,”name”:”What certifications can you show?”,”acceptedAnswer”:{“@type”:”Answer”,”text”:”ISO 9001:2015, certified by SGS under certificate ID CN24/00004900. The certificate PDF is linked on this page — it is a real document you can download and check with SGS, not a badge image. ISO 13485 and IATF 16949:2016 are held for the relevant programmes; ask us which one applies to your part.”}},{“@type”:”Question”,”name”:”How tight can you hold?”,”acceptedAnswer”:{“@type”:”Answer”,”text”:”±0.005 mm (±0.0002 in) on a specified feature is our tightest, subject to engineering review, with as-machined surfaces at Ra 125 or better. Minimum feature size is 0.5 mm, and minimum wall is 0.8 mm in metals and 1.5 mm in plastics. The achievable limit is not one number for every feature, so send the drawing and we will say yes or no on the features that matter before you order.”}},{“@type”:”Question”,”name”:”Do you sign an NDA?”,”acceptedAnswer”:{“@type”:”Answer”,”text”:”Yes. Ask for one before you send drawings and we will sign it first. If you would rather not ask, our terms already state that drawings are used only to quote and manufacture, and are not shared with third parties.”}},{“@type”:”Question”,”name”:”How fast will I hear back?”,”acceptedAnswer”:{“@type”:”Answer”,”text”:”A preliminary assessment within one hour of your file arriving, and a firm quote usually well inside one working day. If a drawing raises a question we cannot price around, you get the question — not silence.”}},{“@type”:”Question”,”name”:”Can I visit before committing?”,”acceptedAnswer”:{“@type”:”Answer”,”text”:”Yes, and we would rather you did. Message us with a date and we will arrange access to the workshop, the metrology room and the dispatch area. It is a normal enough request that we keep a standard route through the shop for visitors.”}}]}]}